faqs

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office@younglife.org.uk

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What does the price include?

The price includes full board and accommodation, activities, tuition, equipment and excursions unless otherwise stated. The holidays are based at outdoor centres and boarding schools. The costs of the holiday are kept to a minimum as the staff pay too.

What about travel?

The cost of travel to the holiday venue is not included in the fee. Parents and guardians are responsible for the travel arrangements to and from the holiday venue. Some local groups may arrange transport to the holiday venue. If so, a responsible adult will be in attendance. Those who travel independently on public transport can be met at the coach or railway station nearest to the holiday venue.

What about safety?

All the holidays are run by experienced adult staff. There is a high ratio of staff to young people. Safety is taken seriously on the holidays. All outdoor pursuit activities are carried out under qualified supervision. The supervision may be by our own leaders, or leaders hired from a centre and accompanied by our own staff as well. All recommended safety equipment is always worn: buoyancy aids for water activities and helmets for climbing, cycling or karting. Young Life Holidays (YLH) has a Child Protection Policy and all leaders and team members are subject to this. Details can be obtained from the office.

Kit List

Please pay close attention to the kit list sent to you by the holiday leaders. Outdoor holidays are especially dependent on having the appropriate clothing and footwear. To enjoy your holiday to the full it is essential that you bring all the items listed. We suggest that high value electrical items (such as iPods) are left at home.

What about insurance?

YLH is fully covered for public liability. We advise that you take out cover against personal accident, cancellation, illness and loss of personal items. We can send details of a possible insurance policy from FREETIME. Full details are available from the office.

YLH cannot accept liability for any claim made resulting in the loss of or damage to personal property.

Data Protection

YLH will hold your details on file but will not release the information to third parties.

Personal Conduct

There is a no smoking and no alcohol policy. We do not allow possession or use of any substances classified illegal by HM Government.

How do I book?

To book a place on a Young Life Holiday please send a completed application form together with the relevant deposit to the office; we will confirm within 21 days of receipt.

What if I cancel?

The office should be informed immediately. If you cancel 8 weeks or less before the holiday commences you will be liable for the full fee. The initial deposit is non-refundable. If YLH cancel the holiday we will refund all fees already paid. If it is curtailed YLH will refund the fees for the portion of the holiday that is cut. When a child is sent home due to illness, behaviour or discipline problems we cannot guarantee to refund fees.

Any Comments?

We welcome your comments in order to continue to improve our service to you. If there is a problem with the holiday please write to us immediately and we will do our utmost to find a satisfactory solution. We would also welcome your positive feedback about the holidays.

Terms and Conditions

We expect everyone who goes on the holiday to be fully involved in every aspect of the programme, including teaching sessions and daily duties, e.g. washing up on some holidays. YLH reserves the right to refuse any applications and to alter or cancel a holiday where necessary.

There will be no access for the opposite sex in the gender designated sleeping areas.

In the interests of safety, good communication and the avoidance of nuisance the use of any personal audio equipment and phones will not be permitted on some camps.

Staff and group leaders have access to phones in the case of emergency.

Photographs and video may be taken during the holiday for personal and promotional use. If parents/guardians do not wish their children to be included in this material, they must notify the Young Life office in writing prior to the start of the holiday.

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